Data protection information (Duty to provide information in accordance with Art. 13 DSGVO)
With this data protection information we would like to inform you on the one hand about
- which personal data we collect and use from you
- whether and, if so, to which third parties these may be passed on
- how long we store the data
- which rights you have
If you have any questions about the following privacy notices, you can contact us using the contact information below.
Name and contact details of the person responsible
Responsible body is the natural or legal person who alone or together with others decides on the purposes and means of processing personal data (e.g. names, e-mail addresses, etc.).
Bad- und Panoramahotel Sternhagen
"Das Haus am Strand" GmbH & Co. KG
Dr. Eick Sternhagen
Cuxhavener Straße 86
Telephone (04721) 434-0
Fax (04721) 434-444
We take the protection of your personal data seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration.
Various personal data is collected. Personal data are data with which you can be personally identified. This data protection declaration explains which data we collect and for what we use it. It also explains how and for what purpose this is done.
We would like to point out that data transmission over the Internet (e.g. communication by e-mail) can have security gaps. A complete protection of data against access by third parties is not possible.
Your rights as a data subject
In this section we would like to inform you in detail about the rights you are entitled to.
According to the applicable laws, you have various rights regarding your personal data. If you would like to assert these rights, please send your request by e-mail or by post, clearly identifying yourself to the above-mentioned person responsible for data processing.
You have the right to free information about your stored personal data, their origin and recipients and the purpose of data processing and, if necessary, a right to correction, blocking or deletion of this data at any time within the scope of the applicable legal provisions. You can contact us at any time at the address given in the imprint if you have any further questions on the subject of personal data. You also have the right of appeal to the competent supervisory authority
Below you will find a detailed overview of your rights.
Right to confirmation and information
You have the right to receive confirmation from us at any time as to whether personal data relating to you will be processed. If this is the case, you have the right to request from us free of charge information about the personal data stored about you together with a copy of this data. Furthermore, there is a right to the following information:
- processing purposes;
- the categories of personal data being processed;
- the recipients or categories of recipients to whom the personal data have been or are still being disclosed, in particular recipients in third countries or international organisations;
- if possible, the planned duration for which the personal data will be stored or, if this is not possible, the criteria for determining this duration;
- the existence of a right to have your personal data concerning you corrected or deleted or to have the data controller restrict or object to such processing;
- the existence of a right of appeal to a supervisory authority;
- if the personal data is not collected from you, all available information about the origin of the data;
- the existence of automated decision-making, including profiling in accordance with Article 22(1) and (4) DSGVO and - at least in these cases - meaningful information on the logic involved and the scope and intended effects of such processing for you.
If personal data are transferred to a third country or an international organisation, you have the right to be informed of the appropriate guarantees in accordance with Art. 46 DSGVO in connection with the transfer.
Right to correction
You have the right to request us to correct any inaccurate personal data concerning you without delay. Taking into account the purposes of the processing, you have the right to request the completion of incomplete personal data - also by means of a supplementary declaration.
Right to cancellation ("Right to oblivion")
Pursuant to Art. 17 para. 1 DSGVO, you have the right to demand that we delete personal data concerning you without delay, and we are obliged to delete personal data without delay if one of the following reasons applies:
- personal data are no longer necessary for the purposes for which they were collected or otherwise processed.
- you withdraw your consent, on which the processing was based pursuant to Art. 6 para. 1 sentence 1 a) DSGVO or Art. 9 para. 2 a) DSGVO, and there is no other legal basis for the processing.
- you file an objection to the processing pursuant to Art. 21 para. 1 DSGVO and there are no overriding legitimate grounds for the processing, or you file an objection to the processing pursuant to Art. 21 para. 2 DSGVO.
4) The personal data have been processed unlawfully.
- the deletion of personal data is necessary to fulfil a legal obligation under Union law or the law of the Member States to which we are subject.
6) The personal data was collected in relation to information society services offered in accordance with Art. 8 para. 1 DSGVO.
If we have made the personal data public and we are obliged to delete them pursuant to Art. 17 para. 1 DSGVO, we will take appropriate measures, including technical measures, taking into account the available technology and implementation costs, to inform those responsible for data processing who process the personal data that you have requested them to delete all links to this personal data or copies or replications of this personal data.
Right to limitation of processing
You have the right to request us to restrict processing if one of the following conditions is met:
- you dispute the accuracy of your personal data for a period of time that enables us to verify the accuracy of your personal data,
- the processing is unlawful and you have refused to delete the personal data and have instead requested the restriction of the use of the personal data;
- we no longer need the personal data for the purposes of processing, but you do need the data to assert, exercise or defend legal claims, or
- you have filed an objection against the processing pursuant to Art. 21 para. 1 DSGVO, as long as it is not yet clear whether the justified reasons of our company outweigh yours.
Right to data transferability
You have the right to receive the personal data concerning you that you have provided to us in a structured, current and machine-readable format, and you have the right to transmit this data to another person in charge without our interference, provided that
- processing is based on consent pursuant to Art. 6 para. 1 sentence 1 a) DSGVO or Art. 9 para. 2 a) DSGVO or on a contract pursuant to Art. 6 para. 1 sentence 1 b) DSGVO and
- processing is carried out using automated methods.
When exercising your right to data transferability in accordance with paragraph 1, you have the right to request that the personal data be transferred directly by us to another person responsible, insofar as this is technically feasible.
Right of objection
You have the right to object at any time, for reasons arising from your particular situation, to the processing of personal data concerning you on the basis of Art. 6 para. 1 sentence 1 e) or f) DSGVO; this also applies to profiling based on these provisions. We no longer process personal data unless we can prove compelling grounds for processing that outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.
If we process personal data for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for the purpose of such advertising; this also applies to profiling, insofar as it is associated with such direct marketing.
You have the right, for reasons arising from your particular situation, to object to the processing of personal data concerning you, for scientific or historical research purposes or for statistical purposes.
pursuant to Art. 89 para. 1 DSGVO, unless the processing is necessary for the performance of a task in the public interest.
Law regarding automated decisions including profiling
You have the right not to be subject to a decision based exclusively on automated processing - including profiling - that has legal effect against you or significantly impairs you in a similar manner.
An automated decision making based on the collected personal data does not take place.
Right of appeal to a supervisory authority
You have the right of appeal to a supervisory authority, in particular in the Member State where you are staying, working or suspected of having infringed the law, if you believe that the processing of personal data concerning you is unlawful.
The competent authority is:
Die Landesbeauftragte für den Datenschutz Niedersachsen
Telephone: 05 11/120-45 00
Fax: 05 11/120-45 99
Data processing, general
Legal basis of the processing
Insofar as not already mentioned in the individual processing under the previous paragraphs, we will show below the legal bases on the basis of which we carry out the data processing.
Insofar as we obtain the consent of the data subject for the processing of personal data, Art. 6 para. 1 lit. a EU Data Protection Ordinance (DSGVO) serves as the legal basis.
In the processing of personal data required for the performance of a contract to which the data subject is a party, Art. 6 para. 1 sentence 1 lit. b DSGVO serves as the legal basis. This also applies to processing operations that are necessary to carry out pre-contractual measures.
Insofar as the processing of personal data is necessary to fulfil a legal obligation to which our company is subject, Art. 6 Para. 1 S 1 lit. c DSGVO serves as the legal basis.
In the event that the vital interests of the data subject or another natural person require the processing of personal data, Art. 6 para. 1 sentence 1 lit. d DSGVO serves as the legal basis.
If processing is necessary to protect a legitimate interest of our company or a third party and if the interests, fundamental rights and freedoms of the data subject do not outweigh the former interest, Art. 6 para. 1 sentence 1 lit. f DSGVO) serves as the legal basis for processing.
Your data will be stored for as long as it is absolutely necessary to achieve the respective purpose, but at the latest, however, as long as legal regulations require it.
As soon as the storage purpose ceases to apply or a storage period prescribed by the aforementioned regulations expires, the personal data is routinely blocked or deleted, unless there is a need for further storage of the data as a result of the conclusion or performance of a contract.
We make every effort to ensure the security of your data in accordance with the applicable data protection laws and technical possibilities.
We use the SSL (Secure Socket Layer) coding system for the website, but point out that data transmission over the Internet (e.g. communication by e-mail) can have security gaps. A complete protection of data against access by third parties is not possible.
To secure your data, we maintain technical and organisational security measures in accordance with Art. 32 DSGVO, which we constantly adapt to the state of the art.
Furthermore, we do not guarantee that our offer will be available at certain times; disruptions, interruptions or failures cannot be ruled out. The servers we use are regularly and carefully secured.
Disclosure of data to third parties
In principle, we only use your personal data within our company.
If and insofar as we involve third parties within the scope of the fulfilment of contracts (e.g. in the IT area of hosting companies), this personal data is only received to the extent to which the transfer is necessary for the corresponding service.
In the event that we outsource certain parts of data processing ("order processing"), this is done on the basis of Art. 28 DSGVO. We contractually oblige contractors to use personal data only in accordance with the requirements of data protection laws and to ensure the protection of the rights of the data subject.
Transfers to third countries
If we process data in a third country (i.e. outside the European Union (EU) or the European Economic Area (EEA)) or this occurs in connection with the use of third-party services or disclosure / transfer of data to third parties, this will only take place to fulfil our (pre)contractual obligations, or on the basis of your consent, or on the basis of a legal obligation or on the basis of our legitimate interests.
If legal or contractual permissions are given, we process or leave the data in a third country only if the special requirements of Art. 44 ff. Process DSGVO.
Processing then takes place, for example, on the basis of special guarantees, such as the officially recognised determination of a data protection level corresponding to the EU (e.g. for the USA by the "Privacy Shield") or compliance with officially recognised special contractual obligations (so-called "standard contractual clauses").
The hosting services we use serve to provide the following services: Infrastructure and platform services, computing capacity, storage and database services, security services and technical maintenance services that we use to operate the Site.
We or our hosting provider process inventory data, contact data, content data, contract data, usage data, meta- and communication data of customers, interested parties and visitors of this online offer on the basis of our legitimate interests in an efficient and secure provision of this online offer according to Art. 6 Para. 1 S. 1 f) DSGVO in conjunction with. Art. 28 DSGVO.
We collect information about you when you use this website. We automatically collect information about your usage behavior and interaction with us and record data about your computer or mobile device. We collect, store and use data about every access to our online offer (so-called server log files). Access data includes:
- Name and URL of the retrieved file
- Date and time of retrieval
- transferred data volume
- Message about successful retrieval (HTTP response code)
- Browser type and browser version
- Operating system Referer URL (i.e. the previously visited page)
- Websites accessed by the user's system through our website
- Internet service provider of the user
- IP address and the requesting provider
We use this log data without allocation to your person or other profiling for statistical evaluations for the purpose of operation, security and optimisation of our online offer, but also for anonymous recording of the number of visitors to our website (traffic) and the extent and type of use of our website and services, as well as for billing purposes in order to measure the number of clicks received from cooperation partners. Based on this information, we can provide personalized and location-based content, analyze traffic, troubleshoot and correct errors, and improve our services.
This is also our legitimate interest pursuant to Art 6 para. 1 sentence 1 f) DSGVO.
We reserve the right to check the log data subsequently if there is a justified suspicion of illegal use based on concrete evidence. We store IP addresses in the log files for a limited period of time if this is necessary for security purposes or for the provision or billing of a service, e.g. if you use one of our offers. After the order process has been cancelled or payment has been received, we will delete the IP address if this is no longer required for security purposes. We also store IP addresses if we have a concrete suspicion of a criminal offence in connection with the use of our website. In addition, we store the date of your last visit as part of your account (e.g. when registering, logging in, clicking on links, etc.).
We use so-called session cookies to optimize our online offer. A session cookie is a small text file that is sent by the respective servers when you visit a website and stored temporarily on your hard drive. This file as such contains a so-called session ID, with which you can assign various requests of your browser to the common session. This will allow your computer to be recognized when you return to our website. These cookies are deleted after you close your browser. They are used, for example, to enable you to use the shopping basket function across several pages.
We also use persistent cookies (also small text files that are stored on your terminal device) to a small extent, which remain on your terminal device and enable us to recognize your browser the next time you visit. These cookies are stored on your hard disk and are deleted automatically after the specified time. Their life span is 1 month to 10 years. This enables us to present our services to you in a more user-friendly, effective and secure manner and, for example, to display information on the site that is specifically tailored to your interests.
The following data and information are stored in the cookies:
- log-in information
- Language settings
- entered search terms
- Information on the number of visits to our website and use of individual functions of our website.
When the cookie is activated, it is assigned an identification number and your personal data is not assigned to this identification number. Your name, IP address or similar data that would allow the cookie to be assigned to you will not be placed in the cookie. Based on the cookie technology, we only receive pseudonymous information, for example about which pages of our shop have been visited, which products have been viewed, etc. We do not collect any personal data from you.
You can set your browser so that you are informed in advance about the setting of cookies and can decide in individual cases whether you want to exclude the acceptance of cookies for certain cases or in general, or that cookies are completely prevented. This may limit the functionality of the website.
Social media, analysis tools and third-party tools
When you visit our website, your surfing behaviour can be statistically evaluated. This is done primarily with cookies and so-called analysis programs. The analysis of your surfing behaviour is usually anonymous; the surfing behaviour cannot be traced back to you. You may object to this analysis or prevent it by not using certain tools. You will find detailed information on this in the following data protection declaration.
You can object to this analysis. We will inform you about the possibilities of objection in this data protection declaration.
Google Tag Manager
Our website uses the Google Tag Manager. With the Google Tag Manager, website tags can be managed via an interface. The Google Tag Manager tool does not collect personal data and triggers other tags that may collect data. Google Tag Manager does not access this data. If deactivation has been made at the domain or cookie level, it will remain in effect for all tracking tags implemented with Google Tag Manager.
This website uses functions of the web analysis service Google Analytics. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google Analytics uses so-called "cookies". These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there.
Google Analytics cookies are stored on the basis of Art. 6 Par. 1 lit. f DSGVO. The website operator has a legitimate interest in analysing user behaviour in order to optimise both his website and his advertising.
We have activated the IP anonymisation function on this website. This will cause your IP address to be cut by Google within Member States of the European Union or in other countries party to the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website and Internet use. The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data.
Objection to data collection
You can prevent Google Analytics from collecting your data by clicking on the following link. An opt-out cookie is set which prevents the collection of your data on future visits to this website: Disable Google Analytics.
Contract data processing
We have concluded a contract with Google for commissioned data processing and fully implement the strict requirements of the German data protection authorities for the use of Google Analytics.
Demographic features on Google Analytics
This website uses the "demographic features" function of Google Analytics. This allows reports to be created that contain information on the age, gender and interests of site visitors. This data comes from interest-related advertising by Google and from visitor data from third-party providers. This data cannot be assigned to a specific person. You can disable this feature at any time from your Google Account ad preferences or opt-out of Google Analytics collecting your information as described in the "Opt-out of data collection" section.
We use various domains to set cookies, which are used in our advertising products. These include the following domains as well as some country-specific versions of these domains, e.g. googleadservices.com.
Google AdWords, Google Double Click
This website uses the functions of Google Analytics Remarketing in connection with the cross-device functions of Google AdWords and Google DoubleClick. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
This function enables the target groups created with Google Analytics Remarketing to be linked with the cross-device functions of Google AdWords and Google DoubleClick. In this way, interest-related, personalized advertising messages that were adapted to you depending on your previous usage and surfing behavior on one device (e.g. mobile phone) can also be displayed on another of your devices (e.g. tablet or PC).
Once you give your permission, Google will link your web and app browsing history to your Google Account for that purpose. This way, the same personalized advertising messages can be delivered to every device you sign in to with your Google Account.
To support this feature, Google Analytics collects Google authenticated user IDs that are temporarily linked to our Google Analytics data to define and create cross-device ad targeting.
You can permanently object to cross-device remarketing/targeting by disabling personalized advertising in your Google Account by following this link: https://www.google.com/settings/ads/onweb/.
The summary of the data collected in your Google Account is based solely on your consent, which you can submit or revoke to Google (Art. 6 par. 1 lit. a DSGVO). For data collection operations that are not merged into your Google Account (for example, because you do not have a Google Account or have opposed the merge), the collection of data is based on Article 6(1)(f) of the DSGVO. The legitimate interest arises from the fact that the website operator has an interest in anonymous analysis of website visitors for advertising purposes.
Further information and the data protection regulations can be found in Google's data protection declaration at: https://www.google.com/policies/technologies/ads/.
You can prevent the collection of data generated by the cookie and related to your use of our website and the processing of this data by Google on all websites by downloading and installing a browser add-on provided by Google.
If you visit our website with a mobile device, please install the App Ghostery, or use the following link: Disable Google Analytics
This sets an opt-out cookie that prevents Google from collecting your data on this website in the future. Please note that you must click the link again if you have deleted the cookie from your mobile device or if you want to prevent Google Analytics from collecting data on this website on another device. The opt-out cookie does not prevent Google Analytics from collecting data on other websites.
Google Audience/Google Dynamic Remarketing
"Google AdWords User Lists" and "Google Dynamic Remarketing" are products of Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4 Ireland ("Google"). Our website uses a pixel provided by Google that establishes a direct connection to the Google servers. It is transmitted to the Google server in such a way that you have visited our website. Google links this information to a unique ID that is stored on your device in the form of a cookie or provided by your device ("Advertising ID" on smartphones). If you visit other websites that also use "Google AdWords User Lists" / "Google Dynamic Remarketing", this information will also be linked to your unique ID. However, we do not know which other websites you visit.
Use of Google Adwords Conversion Tracking
We use the online advertising program "Google AdWords" on our website and in this context conversion tracking (visit action evaluation). The Google Conversion Tracking is an analysis service of Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"). When you click on an ad served by Google, a conversion tracking cookie is placed on your computer. These cookies have a limited validity, do not contain any personal data and are therefore not used for personal identification. If you visit certain pages of our site and the cookie has not yet expired, Google and we may recognize that you clicked on the ad and were directed to that page. Each Google AdWords customer receives a different cookie. This means that it is not possible to track cookies on the websites of AdWords customers.
The information collected using the conversion cookie is used to generate conversion statistics. This tells us the total number of users who clicked on one of our ads and were redirected to a page with a conversion tracking tag. However, we do not receive any information that personally identifies users. The processing is carried out on the basis of Art. 6 (1) f DSGVO from the legitimate interest in targeted advertising and the analysis of the effect and efficiency of this advertising.
For reasons arising from your particular situation, you have the right to object at any time to the processing of your personal data based on Art. 6 (1) f DSGVO.
You can prevent cookies from being saved by selecting the appropriate technical settings in your browser software. However, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. They are then not included in the conversion tracking statistics.
Google Web Fonts
This website uses so-called web fonts provided by Google to uniformly display fonts. When you call up a page, your browser loads the required Web fonts into your browser cache to display texts and fonts correctly.
To do this, the browser you are using must connect to Google's servers. This gives Google knowledge that our website has been accessed via your IP address. The use of Google Web Fonts is in the interest of a uniform and appealing presentation of our online offers. This represents a legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO.
If your browser does not support web fonts, a default font is used by your computer.
If you send us enquiries using the contact form, your details from the enquiry form, including the contact data you provided there, will be stored for the purpose of processing the enquiry and in the event of follow-up questions. We will not pass on this data without your consent.
The data entered in the contact form is therefore processed exclusively on the basis of your consent (Art. 6 para. 1 lit. a DSGVO). You can revoke this consent at any time. All you need to do is send us an informal e-mail. The legality of the data processing processes carried out up to the revocation remains unaffected by the revocation.
The data entered by you in the contact form will remain with us until you request us to delete, your consent for storage revoked or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory statutory provisions - in particular retention periods - remain unaffected.
Encrypted payment transactions on this website
If after the conclusion of a chargeable contract there is an obligation to provide us with your payment data (e.g. account number for direct debit authorization), this data is required for payment processing.
Payment via credit card (American Express/Visa/MasterCard/Diners Club) is made exclusively via an encrypted SSL or TLS connection. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.
In the case of encrypted communication, your payment data that you transmit to us cannot be read by third parties.
Use of the booking platform service provider "vioma GmbH".
Operator and contact:
Tel.: +49 781 31055-0
Fax: +49 781 31055-29
Managing Director: Swen Laempe
Hotel bookings are made using the "vioma GmbH" booking platform service provider.
The necessary data of our contractual customers, as well as their further data described in the context of these notes, are stored on the servers of "vioma GmbH".
The vioma booking platform uses this information to book your hotel stay on our behalf. "vioma GmbH" does not use the data of our contractual partners to write to them or pass them on to third parties.
We trust in the reliability and IT and data security of "vioma GmbH" and are obliged to comply with EU data protection regulations. The data protection regulations of "vioma GmbH" can be viewed here https://www.vioma.de/de/service/datenschutzerklaerung/
We have concluded an order data processing agreement with "vioma GmbH" and fully implement the strict requirements of the German data protection authorities when using the "vioma GmbH" booking platform.
With the use of the booking form we collect by using the above booking platform "vioma".
The following personal data:
- Your gender
- First and last name,
- Invoice address,
- E-mail address,
- Telephone number
- date of arrival, date of departure
- Prices for our services
- Other wishes / information
- Legal basis for data processing
The legal basis for the processing of the data is the conclusion of an accommodation contract with the user. The legal basis for the transmission of the data is Article 6 para. 1 lit. a DSGVO (consent) and Article 6 para. 1 lit. b DSGVO (processing for the fulfilment of a contract). In order to be able to prove possible legal claims, we store this data. For documentation purposes, the above personal data and additional data such as IP, date, time and information about the communication received are stored in our hotel software.
You have given the following consent by using the booking form:
Collection, processing and use of your personal data
We collect, store and process your data for the entire processing of your purchase, including possible later guarantees, for our services, technical administration, our own marketing purposes and for the prevention of criminal offences and fraud.
Your personal data will only be passed on to third parties to the extent permitted by law, including for the purpose of contract processing or billing, for marketing purposes or if you have given your prior consent. Within the framework of order processing, for example, the service providers we use (such as transport companies, logistics companies, banks) receive the necessary data for order and order processing. The data passed on in this way may only be used by our service providers for the fulfilment of their tasks.
Furthermore, personal data will not be passed on without your express consent, unless we are legally permitted to do so, e.g. if we are legally obliged to disclose data (information to law enforcement authorities and courts; information to
Duration of storage
The data will be deleted as soon as it is no longer necessary to achieve the purpose of its collection and you object to its use for advertising purposes by us.
Data transfer upon conclusion of contract for online shops, dealers and dispatch of goods
We only transfer personal data to third parties if this is necessary in the context of contract processing, for example to the company entrusted with the delivery of the goods or the bank entrusted with the payment processing. A further transmission of the data will not take place or only if you have expressly consented to the transmission. Your data will not be passed on to third parties without your express consent, for example for advertising purposes.
The basis for data processing is Art. 6 para. 1 lit. b DSGVO, which permits the processing of data for the fulfilment of a contract or pre-contractual measures.
Processing of data (customer and contract data)
We collect, process and use personal data only to the extent necessary for the establishment, content design or change of the legal relationship (inventory data). This is done on the basis of Art. 6 para. 1 lit. b DSGVO, which permits the processing of data for the fulfilment of a contract or pre-contractual measures. We collect, process and use personal data about the use of our Internet pages (usage data) only to the extent necessary to enable or invoice the user for the use of the service.
The collected customer data will be deleted after completion of the order or termination of the business relationship. Legal retention periods remain unaffected.